I am delighted to share that my book - The Ten Principles Behind Great Customer Experiences - has been shortlisted for the UK’s most prestigious business book award, Management Book of the Year.
This is a fantastic endorsement, not just of the book, but more importantly of the principles themselves, which were used to guide not only the structure and contents of the book but the entire proposition, including the trailer video, website and worksheets.
The book seems to have been universally well received - I have heard from delighted readers all over the world - many of whom say that it is not only the best book on the subject, but amongst the finest business books they have read full stop. To be recognised for an award is the icing on the cake of what has been a wonderful year for me. Thanks to everyone who has bought, read, shared or raised awareness of the book - it is deeply appreciated.
You can see the other fantastic books that have been shortlisted, and find out more about the Management Book of the Year here.
"All boundaries are conventions, waiting to be transcended. One may transcend any convention, if only one can first conceive of doing so."
Sound of Honda - Ayrton Senna 1989
Great experiences delight the senses and consider the emotions. This is a very clever play on those two themes.
I spotted these Air Max ’97s in a shop in London today. The style was inspired by the look of the Japanese bullet train. In a market where success almost depends on making things date quickly, it is amazing that these trainers haven’t aged a bit in the last 16 years - a sure sign of fantastic industrial design. #nike #airmax #97 #design #mw
I’m up at the factory today where this ground-breaking carbon wheelchair is being manufactured. We’ve been involved in this project for a long time now, working on branding, design, web and customer experience. I’m very proud to be associated with such an innovative, beautiful product that will genuinely improve the lives of customers. This is what design is all about. #mw #carbonfibre #carbonblack #wheelchair #design