Nov 05
I am delighted to share that my book - The Ten Principles Behind Great Customer Experiences - has been shortlisted for the UK’s most prestigious business book award, Management Book of the Year.
This is a fantastic endorsement, not just of the book, but more importantly of the principles themselves, which were used to guide not only the structure and contents of the book but the entire proposition, including the trailer video, website and worksheets. 
The book seems to have been universally well received - I have heard from delighted readers all over the world - many of whom say that it is not only the best book on the subject, but amongst the finest business books they have read full stop. To be recognised for an award is the icing on the cake of what has been a wonderful year for me. Thanks to everyone who has bought, read, shared or raised awareness of the book - it is deeply appreciated.
You can see the other fantastic books that have been shortlisted, and find out more about the Management Book of the Year here.

I am delighted to share that my book - The Ten Principles Behind Great Customer Experiences - has been shortlisted for the UK’s most prestigious business book award, Management Book of the Year.

This is a fantastic endorsement, not just of the book, but more importantly of the principles themselves, which were used to guide not only the structure and contents of the book but the entire proposition, including the trailer video, website and worksheets. 

The book seems to have been universally well received - I have heard from delighted readers all over the world - many of whom say that it is not only the best book on the subject, but amongst the finest business books they have read full stop. To be recognised for an award is the icing on the cake of what has been a wonderful year for me. Thanks to everyone who has bought, read, shared or raised awareness of the book - it is deeply appreciated.

You can see the other fantastic books that have been shortlisted, and find out more about the Management Book of the Year here.

Oct 18

"All boundaries are conventions, waiting to be transcended. One may transcend any convention, if only one can first conceive of doing so."

Oct 14
I had a great time speaking at Richmond Events Marketing Forum last Friday. Thanks to those who came along and to the interesting and diverse people I met over the two days. The feedback was ok I suppose… #mw
Instagram: mwtknsn

I had a great time speaking at Richmond Events Marketing Forum last Friday. Thanks to those who came along and to the interesting and diverse people I met over the two days. The feedback was ok I suppose… #mw
Instagram: mwtknsn

Oct 09
I am a massive geek about many things, one of which is definitely mechanical pencils. I absolutely love this Rotring 800 - feels very solid, writes/sketches very smoothly and the business end retracts so it can’t get damaged. Great design. #rotring #pencil #mw
Instagram: mwtknsn

I am a massive geek about many things, one of which is definitely mechanical pencils. I absolutely love this Rotring 800 - feels very solid, writes/sketches very smoothly and the business end retracts so it can’t get damaged. Great design. #rotring #pencil #mw
Instagram: mwtknsn

Oct 02

Sound of Honda - Ayrton Senna 1989
Great experiences delight the senses and consider the emotions. This is a very clever play on those two themes.

Sep 28
Working hard, having fun - carbon black studio photoshoot in progress. #carbonblack #design #mw
Instagram: mwtknsn

Working hard, having fun - carbon black studio photoshoot in progress. #carbonblack #design #mw
Instagram: mwtknsn

Sep 19
I spotted these Air Max ’97s in a shop in London today. The style was inspired by the look of the Japanese bullet train. In a market where success almost depends on making things date quickly, it is amazing that these trainers haven’t aged a bit in the last 16 years - a sure sign of fantastic industrial design. #nike #airmax #97 #design #mw
Instagram: mwtknsn

I spotted these Air Max ’97s in a shop in London today. The style was inspired by the look of the Japanese bullet train. In a market where success almost depends on making things date quickly, it is amazing that these trainers haven’t aged a bit in the last 16 years - a sure sign of fantastic industrial design. #nike #airmax #97 #design #mw
Instagram: mwtknsn

Sep 18
Heads down in the studio today starting design work on a new app. I’ll do the user experience, Lola seems keen to get involved in the look and feel. #ux #design #office #mw
Instagram: mwtknsn

Heads down in the studio today starting design work on a new app. I’ll do the user experience, Lola seems keen to get involved in the look and feel. #ux #design #office #mw
Instagram: mwtknsn

Sep 13
Every component of this wheelchair is a work of art. I absolutely love it. Superlative design, engineering and passion baked in an autoclave. #mw #design #carbonfibre #carbonblack
Instagram: mwtknsn

Every component of this wheelchair is a work of art. I absolutely love it. Superlative design, engineering and passion baked in an autoclave. #mw #design #carbonfibre #carbonblack
Instagram: mwtknsn

I’m up at the factory today where this ground-breaking carbon wheelchair is being manufactured. We’ve been involved in this project for a long time now, working on branding, design, web and customer experience. I’m very proud to be associated with such an innovative, beautiful product that will genuinely improve the lives of customers. This is what design is all about. #mw #carbonfibre #carbonblack #wheelchair #design
Instagram: mwtknsn

I’m up at the factory today where this ground-breaking carbon wheelchair is being manufactured. We’ve been involved in this project for a long time now, working on branding, design, web and customer experience. I’m very proud to be associated with such an innovative, beautiful product that will genuinely improve the lives of customers. This is what design is all about. #mw #carbonfibre #carbonblack #wheelchair #design
Instagram: mwtknsn

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